Frequenty Asked Questions

Tickets & Wristbands

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What is the difference between a single day and a 3-Day Ticket?

A single day ticket is valid for ONE person to attend ONE day, either Thursday, Friday, or Saturday. Specific day is chosen at the time of purchase. A 3-Day ticket is valid for ONE person to attend ALL 3 Days.

How do I purchase tickets?

Tickets will be sold through TicketMaster, we will provide the link when they become available.

I bought a 3-Day Ticket and can no longer attend all 3 days. Can I share my ticket/wristband with someone else?

No.  You will be given ONE wristband per 3-Day ticket.  The 3-Day wristband must be used by the same person for the duration of the event.  The 3-Day tickets/wristbands are not transferable or shareable between people and days.

I accidentally damaged or lost my wristband, what should I do?
Any damaged or tampered with wristbands will not be allowed for accessing the TC Summer Jam. 
Do I need to purchase a camping pass if I am only attending for one day?
If you want to access the campgrounds, you must have a 3-day festival ticket with camping access. If you currently have a single day ticket and want to go into the campgrounds, you will need to upgrade to a 3-day ticket and purchase camp access. Single day ticket holders are not allowed into the campgrounds. 

Getting Here

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Where is TC Summer Jam located?
Canterbury Park
1100 Canterbury Road
Shakopee, MN 55379

View on Google Maps

Coming and Going?
As long as you keep your wristbands on and vehicle passes attached, you are allowed to come and go as you please. If you forget something in the car, you’ll be able to run out and grab it with no problem re-entering. Even if you need to take your vehicle out of the grounds, you won’t have a problem if you have the full-weekend premium parking pass or the campsite vehicle pass properly attached to the windshield. Please remember: all stickers and wristbands are non-transferable. 

Times

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TC Summer Jam Dates and Hours?

July 23.24.25 – 2020.  Gate Opening and Set Times will be announced closer to the event.

What is the best time to arrive?

You should plan on arriving early to avoid long lines closer to the Headliner.  Be prepared to obey all signage and staff, and to have bags/belongings checked by security.  Failure to comply will result in significant delays.

What time does the festival end?
Main stage curfew each night is 11PM
Will you be posting set times in advance?
Yes. Set times will be posted on the website a few days in advance of the festival. 

Allowed / Not Allowed

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The following items are ALLOWED at TC Summer Jam:
  • Umbrellas (Note: personal umbrellas are allowed, but must be taken down during performances)
  • Strollers (Note: only if for an infant or toddler)
  • Disposable Cameras
  • Small Camera (No Professional Grade Cameras and Video Equipment)
  • Small Bag, Cinch Bag, or Purse
The following items are NOT ALLOWED to be brought into TC Summer Jam:
  • Camelback style hydration packs
  • Picnic Baskets
  • Outside food and beverages
  • Cans or glass bottles
  • Aerosol cans
  • Alcohol
  • Illegal drugs or substances
  • Firearms
  • Knives
  • Weapons or objects that could be used as weapons
  • Fireworks
  • Professional grade cameras or video equipment
  • Recording devices
  • Pets (except service animals)
  • “Selfie Sticks”
  • Banners or flags on poles
  • Laser Pointers
  • Skateboards or skates
  • Wagons
  • Kites
  • Hula-Hoops
  • Frisbees
  • Stadium seats
  • Other carry-ins as determined by TC Summer Jam Management

Inside the Concert Bowl

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Is TC Summer Jam Accessible (ADA)
Yes! TC Summer Jam is a fully accessible event, and we are continually improving to ensure you have access to all of the festival’s amenities. Please visit our ADA page for more detailed information and feel free to email us with any accessibility-related questions you may have; we will do our best to accommodate you as best we can.
Is TC Summer Jam All Ages?
Yes, TC Summer Jam is all ages. Concert attendees under 16 must be accompanied by an adult.

**In the campgrounds everyone must be 18 years or older or accompanied by an adult.

Can I bring a chair into General Admission?

Chairs are allowed in the designated areas of general admission.  For the safety and experience of all guests, there will be some general admission areas designated as standing only.

How do I bring my medical prescription into the festival?
ALL prescriptions must be in properly labeled containers that match the holder’s ID (No pillboxes!)
Do you accept credit Cards?
  • Food and beverage vendors will only accept tickets (Exception, Gold VIP will have a cash/credit card bar)
  • Merchandise vendors accept credit card and cash
Are there ATM's onsite?
Inside the concert bowl as well as inside Canterbury
What are the Security Policies at the Gate?
Just as with all other major venues and stadiums, all visitors, volunteers and employees should be prepared to comply with security screening requirements.

All bags are subject to inspection prior to entering TC Summer Jam grounds.

  • Please leave any unnecessary articles secured within your vehicle or at home to expedite your entry into the festival grounds. Items NOT ALLOWED at TC Summer Jam CANNOT be checked in (See list below).
  • ANY bags you bring into the festival WILL be checked!!! (Purses, backpacks, diaper bags, lawn chair bags, etc.)
  • Any illegal items, or weapons (knives, firearms, objects that could be used as weapons), etc., confiscated by security, will be handed over to Shakopee Police Department.
  • TC Summer Jam is not responsible for fire, theft, damage or loss of vehicle including articles left within.

Other

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I am a member of the media, how do I make arrangements for a media pass?
All media inquiries should be directed to Robyn@TCSummerJam.com.
I am a photographer [for a magazine, for an online publication, for yourself], how do I make arrangements for a photo pass?
Photo passes will be distributed at the discretion of TC Summer Jam and cannot be specifically requested as part of your press application. We will provide syndicated photos from our on-site photographers for use. Please reach out to our Director of Operations, Robyn@TCSummerJam.com.
Can I sell my products in the parking lot, camping area or venue?
No. If you do not have vending approval from the festival organizers, your items will be surrendered / confiscated.
Are you hiring workers, volunteers, photographers/video people, etc. for TC Summer Jam?
No. But thanks for checking. If we change our minds or something opens up, we will post about it. 
Can I distribute flyers or promotional items inside the venue? How about outside?
No.
What is the camera policy for TC Summer Jam festival goers?
Small cameras and cell phones are welcome. Professional camera’s (camera’s with detachable lenses), video cameras, drones and any other type of professional recording equipment is strictly prohibited. The equipment will be confiscated, and the user will be removed from the TC Summer Jam properties without a refund. 

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